Shipping Policy

At Therabreath Store, we want to ensure your order reaches you quickly and smoothly. Please review our shipping policy below for details on how we process and deliver your purchases.

1. Order Processing Time

All orders are processed within 1-3 business days excluding weekends and holidays. Processing begins once your payment is confirmed. You will receive a confirmation email with your order details after placing your order, and another email with tracking information once your order ships.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

2. Shipping Time

Once your order has been processed and shipped, delivery typically takes 6-12 business days. This timeframe applies to all destinations.

While we make every effort to ensure timely delivery, please understand that shipping carriers may occasionally experience delays due to weather, customs processing, or other unforeseen circumstances. We appreciate your patience in such cases.

3. Order Tracking

As soon as your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your package's journey and estimated delivery date. Please allow up to 48 hours for the tracking information to update in the carrier's system.

4. Shipping Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrectly provided addresses. If you realize you have made a mistake with your shipping address, please contact us immediately at press@therabreathhub.com and we will do our best to correct it before your order ships.

5. Lost or Stolen Packages

Therabreath Store is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. If you encounter issues with a missing package, please contact the shipping carrier directly using the tracking information provided. We are happy to assist you in filing a claim if needed.

6. Customs, Duties, and Taxes

Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the price of the items or shipping costs. Customs policies vary widely by country, so we recommend contacting your local customs office for more information.

7. Incorrect or Damaged Items

If your order arrives with damaged items or if you receive the wrong product, please contact us within 48 hours of delivery at press@therabreathhub.com with your order number and a photo of the issue. We will resolve the matter promptly.

8. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

Therabreath Store
Email: press@therabreathhub.com